Training Specialist - Patient Access

Job Details:

Job Location:

Main Campus - Crosby, MN 56441. Position Type:
Full‑time (1.0 FTE, 80 hours/pay period). Salary Range: $54,000.00 - $62,000.00. Job Shift: Professional. Job Category:
No weekends.

Shape exceptional patient access through education and workflow excellence.

Work Location:

This position is based onsite and will provide coverage at all outlying clinic locations as needed.

Join Our Team at Cuyuna Regional Medical Center. At Cuyuna Regional Medical Center (CRMC), we are more than just a healthcare organization – we are a community dedicated to making a meaningful impact. For more than 60 years, we have provided compassionate, high‑quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first – both our patients and our employees.

Whether you are on the front lines of patient care or supporting operations behind the scenes, you will find a culture of collaboration, growth, and respect. If you want a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

The Training Specialist leads onboarding, education, and competency development for Patient Access scheduling and registration staff, ensuring consistent, accurate, and patient‑centered workflows. This role serves as the department’s expert on EPIC scheduling and registration functions, creating training materials, delivering instruction, and supporting staff through system updates and process changes. Success requires monitoring competency, providing individualized coaching, and identifying opportunities to improve performance, data integrity, and operational efficiency.

The position works closely with Patient Access leaders, providers, and cross‑functional teams to align training initiatives with organizational goals, regulatory requirements, and quality standards. This is a collaborative role that balances classroom instruction, one‑on‑one coaching, workflow optimization, and ongoing education to support continuous learning across the department.

In Clinic Scheduling at CRMC, our team works behind the scenes to ensure that every patient is seen, every provider’s time is maximized, and the clinic operates as seamlessly as possible. It’s a role that requires attention to detail, flexibility to adjust in real time, and adherence to established workflows for accuracy and efficiency. Whether it’s creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, we make sure that every schedule (and reschedule) is managed with precision.

What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience, persistence, and problem‑solving skills to keep clinic schedules running, join us in Clinic Scheduling at CRMC.

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail‑oriented
• Collaborative and approachable leader

Required:

• Minimum of three (3) years of healthcare scheduling, patient access, registration, or clinic operations experience
• Equivalent combination of education and healthcare experience may be considered
• Demonstrated proficiency with EPIC EMR system and scheduling workflows

Preferred:

• Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field
• Minimum of one (1) year of training, onboarding, coaching, or staff…