Front Office Specialist

• Greet patients and guests warmly in person and by telephone
• Identify self and practice to patients and guests
• Answer incoming calls and direct them to appropriate personnel
• Take messages in the EHR
• Handle non-clinical processes
• Schedule patient appointments
• Communicate promptly with patients about delays or waits
• Collaborate with clinical staff and providers
• Manage patient call wait times, voicemails, and messages
• Register and schedule patients
• Verify patient insurance eligibility through Experion
• Check in patients and scan insurance cards and IDs into the EHR
• Ensure completion of required paperwork
• Collect co-pays, deductibles, self-pay balances, and outstanding balances
• Manage cash allowances, opening balances, change, collections, superbills, posting reports, and bank bags
• Check patients out and arrange payment plans
• Schedule follow-up appointments and send appointment reminders
• Coordinate with the clinic for pharmaceutical representatives, visitors, sample pickups, and other clinic requests
• Perform other duties assigned by management

• High school diploma or equivalent
• 2 years administrative front office experience in a physician practice or health care setting
• Previous customer service experience is required
• Ability to multitask
• Ability to communicate with various customers
• Ability to work day shift
• Experience with patient registration and scheduling
• Experience verifying insurance eligibility through Experion
• Experience using an EHR
• Cash management experience
• Ability to collect co-pays, deductibles, and outstanding balances
• Ability to accurately balance daily cash collections and reports

Demonstrates expertise in patient registration, scheduling, and insurance verification, while effectively managing cash collections and providing exceptional customer service in a healthcare setting.

• Patient Registration
• Insurance Verification
• EHR Experience
• Cash Management
• Customer Service

• Patient Scheduling
• Insurance Eligibility Verification
• Cash Collection
• EHR Usage
• Appointment Management

• Multitasking
• Communication
• Collaboration

• High School Diploma or Equivalent

• Healthcare Setting
• Front Office Experience
• Patient Check-In
• Co-Pay Collection
• Administrative Support

• Experion