Receptionist-Jasper County Clinic

Primary Job Function:

Greets patients and registers them with current, accurate demographic information. Schedules future appointments and assists the office manager with office duties. Serves as liaison with professional billing service. Responsible for efficient administration of office operations. Performs duties in a manner consistent with Jasper County After Hours Clinic to ensure accomplishment of objectives.

Provides excellent service to our customers following the Jasper General Hospital mission and vision

Maintains confidentiality according to HIPAA guidelines at all times.

Answers telephones, triages messages and schedules patients appointments/referrals.

Performs patient check in process including registers new patients, updating of demographic and verifying insurance information, as needed.

Performs patient check out process including collection of payments.

Assists patients and responds to all requests for assistance and information using a professional manner, as needed.

Creates, updates, and maintains demographic data/medical records per Jasper County After Hours Clinic policies as needed

Assists with end of day/month reconciliation and financials for the clinic.

Communicates with responsible party of non-insured patients, to evaluate financial status and ensure payments are made.

Collaborates with administrator and billing department for resolutions of accounts.

Revises and maintains financial records mandated by facility policy.

Provides supportive documentation for claims management when needed

Assists with specialized forms such as return to work/school or disability or DOT exams.

Creates a work environment that promotes safety for patients, staff, and customers.

Reports any safety concern or near miss on the appropriate incident report form.

Maintains awareness of safety at all times.

Serves as backup for other office staff as needed.

Expands and maintains professional knowledge/skills through continuing education when it is offered.

Provides team support to staff.

Attends required meetings, serves on committees as requested, and assists with special projects.

Projects a courteous and professional demeanor.

Remains current with and adheres to all Jasper County After Hours Clinic policies, standards of conduct and all regulatory guidelines.

Compiles and maintains practice/clinic logs, records, reports, and stats, as assigned.

Maintains clean and orderly work area.

Performs other duties as assigned.