CLERK and VIP SERVICES

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary”
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The VIP Services Clerk is responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

Arrange accommodations for all hotel guests and coordinate requests required for their stay.

Greet guests, register, create room assignments, and issue keys.

Operate and balance the bank.

Compute the bill and collect payment.

Promptly and courteously handle all incoming calls and process guests’ requests efficiently.

Maintain a working knowledge of the property and current and upcoming special events to advise guests and fellow Team Members whenever possible.

A high school diploma or GED equivalent is required.

One year of clerical experience or hotel front desk experience is preferred.

Must be able to obtain and maintain an MS Gaming License.

Must be able to read, write, and understand complex instructions.

Excellent written and oral communication skills.

Must be able to use all equipment associated with the position, including a computer, keyboard, and telephone.

Must be able to multi‑task.

Must complete all required company training.

We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize thoughtful, supportive service rooted in genuine relationships.

These statements are intended to describe the general nature and role level for this position. They are not an exhaustive list of all responsibilities, duties, and skills required. The Company reserves the right to make changes to the job description whenever necessary. Candidates will undergo a background check and, for roles that operate a motor vehicle, mandatory pre‑employment drug testing. Pre‑employment screenings will occur before an offer is extended, except where law requires post‑offer screening.

The Company is an equal opportunity employer and does not discriminate on any protected characteristic.

Caesars Entertainment will engage in an interactive process and provide reasonable accommodations as required by law for individuals with disabilities, pregnancy-related conditions, or conflicts with religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. We do not discriminate against any employee or applicant based on race, color, creed, religion, national origin, sex, marital status, disability, public assistance status, age, sexual orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

• Job Identification 84862
• Job Category Casino
• Job Schedule Part time
• Locations Isle of Capri Casino Hotel Lula (On‑site)