Hotel General Manager

General Manager

The General Manager's purpose is to direct all phases of hotel operations providing a superior service and product to the hotel's guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the financial viability of the hotel, ensuring the hotel meets financial expectations to ownership.

Essential Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation. Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
• Responsible for setting hotel goals, both qualitative and quantitative. Develop business and financial plans for hotel. Monitor hotel performance according to plan. Devise and implement actions to ensure hotel's performance to plan.
• Ensure that the hotel meets all debt and lease term obligations. Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable

Required Knowledge, Skills, and Abilities

• Leadership & Management:
  Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.
• Guest Service Excellence: A strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.
• Operational Expertise:
  Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Financial Acumen:
  Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.
• Communication
  
  Skills:
  
  Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.
• Adaptability:
  The ability to handle changing priorities and challenges in a fast-paced, dynamic hotel environment.

• Staff Management:
  Hiring, training, scheduling, evaluating, and disciplining hotel staff to ensure high performance.
• Daily Operations:
  Overseeing the smooth day-to-day operations of various hotel departments, such as front office, housekeeping, and maintenance.
• Guest Relations:
  Responding to guest needs, handling complaints, and ensuring a high-quality, satisfying guest experience.

Physical Demands

• Standing and Walking:
  You'll need to stand and walk for extended periods throughout your shift, often for the entire shift.
• Reaching and Bending:
  Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.
• Pushing and Pulling:
  You will need to push and pull as part of your daily tasks.
• Long
  
  Hours:
  
  Expect to work long hours, potentially exceeding 50 hours per week, and a demanding schedule that includes nights, weekends, and holidays.
• Lifting:
  You will be required to lift and carry items up to 25 or 50 pounds frequently