Assistant General Manager

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are.

At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

The Assistant General Manager's purpose is to assist in directing all phases of hotel operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the financial viability of the hotel, ensuring the hotel meets financial expectations to ownership.

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation.
• Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream.
• Research and analyze current and future market areas, and develop sales strategy based on data.
• Responsible for setting hotel goals, both qualitative and quantitative.
• Develop business and financial plans for hotel.
• Monitor hotel performance according to plan.
• Devise and implement actions to ensure hotel’s performance to plan.
• Ensure that the hotel meets all debt and lease term obligations.
• Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

• Leadership & Management:
  Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.
• Guest Service Excellence: A strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.
• Operational Expertise:
  Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Financial Acumen:
  Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.
• Communication
  
  Skills:
  
  Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.
• Adaptabili…