VIP Services Clerk

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The VIP Services Clerk is responsible for providing exceptional guest service throughout the hotel experience, from arrival through departure. This position serves a s a primary point of contact for hotel guests and assists with reservations, check-in and check-out, guest inquiries, payments, and the resolution of guest concerns.

The VIP Services Clerk is expected to maintain a professional and welcoming environment while following all company policies, procedures, and gaming regulations.

Greet guests promptly and professionally upon arrival.

Perform guest check-in and check-out procedures accurately and efficiently.

Confirm reservations, room assignments, rates, identification, and payment information.

Process cash and credit/debit card transactions in accordance with established procedures.

Answer incoming telephone calls and assist guests with questions, reservations, directions, and general property information.

Provide accurate information regarding hotel amenities, casino offerings, dining options, promotions, events, and other property services.

Coordinate with Hotel Housekeeping, Security, Maintenance, and other departments to address guest needs and room related concerns.

Respond to guest questions, requests, and concerns in a courteous and timely manner.

Maintain the confidentiality and security of guest information.

Complete required reports, logs, paperwork, and other documentation accurately.

High school diploma or GED equivalent required.

One year previous customer service, hospitality, hotel, or cash-handling experience preferred.

Must possess excellent customer service and interpersonal skills.

Must be able to communicate effectively, both orally and in writing, in English.

Basic computer and data-entry skills required.

Ability to accurately handle cash and complete basic mathematical calculations.

Must be able to obtain and maintain a Mississippi Gaming License.

Must be able to stand for extended periods.

Must be able to bend, reach, and perform repetitive hand movements as required.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires,…