Global Tech Services Engineer

• Enterprise-wide patch deployment strategies
• Microsoft Intune
• Samsung Knox

This position can must sit onsite in Arcadia, Wisconsin or Ecru, Mississippi.

As a Global Tech Services Engineer you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands‑on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.

Your hands‑on responsibilities include developing Power Shell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you’ll maintain a primary focus on technical execution, solution architecture, and complex problem‑solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.

As a technical lead, you’ll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands‑on examples.

• Technical Leadership
• Contribute as a technical SME for MECM administration
• Execute strategic initiatives for the engineering team
• Implement continuous improvements for Global Tech Services
• Collaborate with vendors and stakeholders
• Technically execute tasks: configure and maintain MECM infrastructure, upgrade, migrate
• Execute comprehensive software deployment strategies through Software Center
• Develop application packaging, testing, and deployment processes
• Implement system security, compliance, and patch management
• Monitor and optimize system health and performance
• Support a Microsoft Exchange environment
• Develop and maintain cross‑platform imaging solutions
• Design and execute software deployment packages
• Configure and optimize Software Center functionality and user experience
• Implement packaging standards and quality control procedures
• Create and maintain Windows application packaging
• Develop Power Shell automation scripts
• Execute deployment configurations and schedules
• Implement testing protocols and validation procedures
• Implement security baselines and compliance standards
• Support disaster recovery and business continuity planning
• Create and maintain system documentation and SOPs
• Monitor and report on system metrics and KPIs
• Execute device patching management
• Configure mobile device management solutions

• Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration
• Advanced Windows Server and Active Directory management
• Device Patching Management: enterprise‑wide patch deployment strategies, vulnerability assessment and remediation, compliance reporting and monitoring, update ring management, testing and validation procedures
• Operating System Image Development & Engineering:
  Windows OS, macOS, Linux, Android tablet, iOS device configurations
• Mobile Device Management (MDM) Solutions:
  Microsoft Intune, Kanji, SOTI Mobi Control, Apple Business Manager, Samsung Knox
• Microsoft Exchange Administration: server configuration and maintenance, security and compliance management, mail flow management, user administration, hybrid deployment expertise
• Advanced Windows Application Packaging: complex application packaging and testing, advanced Power Shell script development, custom deployment solutions, application compatibility testing, package troubleshooting and remediation

• Bachelor’s degree in…