Solutions Architect - West

In the time it takes you to read this job description, roughly 1,380 emergencies will be handled by Rapid

SOS.

At Rapid

SOS, we are committed to using technology to build a safer, stronger future and work together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission‑driven, ambitious, and inclusive team. Our culture is built on the values of Elevating Purpose
, Inventing Tomorrow
, Delivering with Urgency
, Serving with Integrity
, and Winning Together
.

Rapid

SOS is the leading public safety AI company that unlocks mission‑critical intelligence for first responders and security teams—enabling faster, smarter and more accurate emergency response. Real‑time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the Rapid

SOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at

Solutions Architect role in Rapid

SOS’s Public Safety Sales organization. You will lead technical and product sales conversations, present demos, define the high‑level solution scope, and guide clients on how to use Rapid

SOS’s APIs and other products.

• Own the technical engagement with customers during the pre‑sales process by building and presenting product demos to showcase product functionalities, creating pilot and proof‑of‑concept implementations, and more.
• Deliver customized technical presentations and demonstrations to clients and prospects.
• Partner with Account Executives to assist in developing account strategies, planning and execution, articulating Rapid
  
  SOS’s value proposition and vision, and building a relationship with clients as a trusted advisor.
• Create documentation and specifications to support technical sales initiatives and prospect presentations.
• Translate client requirements into technical solution documents for product and engineering teams.
• Identify scope and technical risks, assist in overcoming limitations both internally and externally.
• Work cross‑functionally with the Sales, Engineering, Product and Public Safety teams.
• Continuously learn and grow knowledge of Rapid
  
  SOS’s products and market trends.

• At least 3+ years of relevant experience in an engineering role with at least 2+ of those years in a technical customer‑facing role.
• Pre‑sales experience selling complex API‑based products or SaaS products including technical discovery and presenting demos.
• Familiarity with a cloud platform experience (AWS, GCP, Azure) in a SaaS environment.
• Ability to deliver a balance between product knowledge, communication skills, collaboration skills, and sales aptitude.
• Strong communication skills to internal and external stakeholders at all levels.
• Understanding and flexibility in working at a high‑growth environment where priorities can shift quickly.
• Ability to travel 25%-30% of the time.

• Experience with scripting and Postman.
• Contact Center and Home and/or Commercial Security experience.
• Understanding of Telecom, VoIP, VoLTE, LTE, e911 and Public Safety Systems.
• Familiarity with the following tech stack or a background in software development:
  Python, React, Kubernetes, Docker, AWS.
• Preference for applicants in the mid‑west or western region of the US.

• The chance to work with a passionate team on solving one of the largest challenges globally.
• Competitive salary and benefits and equity participation.
• A dynamic, flexible and fun start‑up work environment with a highly talented team.

The budgeted salary range starts at $125,000 - $135,000. Actual pay will be adjusted based on experience. This range does not include equity, bonus or commission.

If you are based in California, we encourage you to read this important information for California residents linked at

Rapid

SOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.