Dynamics 365 CRM Lead

Location: Kitchener

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Position Title:

Dynamics 365 CRM Lead Department:
Information Technology Compensation: $100,000 - $140,000 + annual bonus

Reports To:

Associate Director, IT Applications

Location:

Kitchener, Ontario

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

Develop core enablement artifacts such as training materials, process documentation, and user training support

Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs

Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Required

Qualifications and Skills:

Educational background in Information Technology, or a related discipline

At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRMExperience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools

Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping

Experience building integrations/interfaces with other systems using APIsStrong communication and stakeholder management skills (able to translate business needs into system configuration)
Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologiese-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

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