Systems Technician

Location:

Raymond, MS

As a Systems Technician, you will work with internal customers in troubleshooting, implementing, and using Windows operating systems and computer hardware.

• Identify and initiate resolutions to existing and future client problems and concerns associated with manufacturing technology, including hardware and software, to the client’s satisfaction.
• Support, track, and resolve end-user and operational technology problems through our trouble ticket system and walk-up requests.
• Assist with planning and coordinating installation and implementation of new hardware and/or software according to department standards and procedures.
• Deploy and install devices for end users, including, but not limited to, manufacturing workstations, tablets, scanners, etc.
• Partner with tier I and II Systems Administrators to support critical problems.
• Uphold the enterprise policy guidelines and recommend new and improved guidelines to ensure compatibility and better service.
• Maintain current technical expertise in the rapidly changing technology of microcomputers and utilize state-of-the-art techniques when implementing office automation solutions.
• Build and maintain positive working relationships across the company to support effective communication and collaboration.
• Travel to facilities in Madison and Durant, Mississippi as needed.
• Additional duties as assigned.

• 1-2 years of PC Support, Help Desk, or similar technical support role
• Proficient in troubleshooting, implementing, and using Windows operating systems (server and workstation) and Microsoft Office applications.
• Hands-on knowledge of computer hardware, including the ability to troubleshoot issues and understand how components work together
• A basic understanding of networking concepts and the ability to troubleshoot common connectivity issues
• Experience creating and administering user accounts in a Microsoft Active Directory environment.

• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Tuition Reimbursement Program