Network Problem Management Specialist

Location: Pearlington

Top Skills' Details
Candidate for this requirement must posses a Top Secret Clearance w active/eligible SCI, CompTIA Security+ and CCNA
1. Network Monitoring Tool Suites (i.e Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc)
2. ITSM Ticketing, Documentation, Procedure (Remedy, Service Now, etc)
3. Cisco Layer 2 Troubleshooting Experience
Description

Job Description:

Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
Primary Responsibilities
Monitoring, installation, modification, testing and servicing of network equipment.
Assisting and training lower level support employees
Resolving networking/customer related concerns and issues
Supporting engineers in troubleshooting network instability
Communicating to customers and Leidos leadership of any impact to operational continuity
Possessing a comprehensive understanding of network and device relationships
Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Basic Qualifications
HS diploma and 5+ years of experience working with networks and performing Network Administration/Troubleshooting
Must be familiar with Windows Systems administration tools and processes
Knowledge in coordinating problem resolution and working across IT functional areas
Proven ability to manage multiple tasks/events simultaneously
CCNA Certification
Solar Winds experience for network monitoring
Experience in secret and top secret network topology
Proven initiative in supporting other NOC personnel in troubleshooting network issues
Proven capacity to provide professional customer service in a 24 x 7 operational environment

Preferred Qualifications
CCNA/CCNP
JNCIA
DHS Experience
Microsoft Certification
Taclane / Encryptor troubleshooting experience
Security+
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 4 years of professional experience
Skills
Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing system, Cisco, NOC, solarwinds, CCNA, ts/sci, Government
Top Skills Details
Tcp/ip,Network operations,Wan,Network monitoring,service desk,troubleshooting,dns,network operations center,router,firewall,help desk,help desk support,network engineering,network infrastructure,dhcp,windows server,cisco routers,active directory,ticketin
Additional Skills & Qualifications
Problem Management Network Specialist
It is required that the Problem Management Network Specialist Journeyman has the following qualifications:
Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.
Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.

Experience with SAFe Agile and Dev Sec Ops .
Possess a current Secret clearance.

Education and Experience Level: High School Diploma with 10-14 years of experience;
Bachelor's degree with 4-8 years of experience; or a Master's degree with 2-4 years of experience.
It is desired that the Problem Management Network Specialist Journeyman has the following qualifications:
An active TS/SCI security clearance.
Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL v3 Practitioner or ITIL v4 equivalent Foundations, and/or CISSP.
IT Certifications such as Security +, CISSP, etc.
SAFe certified.
ITIL v4 equivalent.
Provides ongoing network support, addresses availability issues, overcomes performance problems and provides overall Tier 2/3 Service Desk support. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution.

Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Pearlington, MS.
Pay and Benefits
The pay range for this position is $33.65 - $48.07/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections,…