Network Problem Management Specialist

Job Summary

Contract to Hire position based out of Pearlington, MS. This role requires a Top Secret Clearance with active/eligible SCI, CompTIA Security+ and CCNA certifications. The position supports network operations, troubleshooting, and customer service for telecommunications and IT environments.

• Work with Telco providers, LECs, and customers to troubleshoot circuit and data issues.
• Answer queries by telephone and e‑mail, supporting customer hardware, software, network, and telecommunication systems, and executing network procedures.
• Provide operational support for all network components, conduct problem determinations and escalations, and deliver problem resolution.
• Monitor, install, modify, test, and service network equipment.
• Assist and train lower‑level support employees.
• Resolve networking/customer related concerns and issues.
• Support engineers in troubleshooting network instability.
• Communicate to customers and Leidos leadership any impact on operational continuity.
• Possess a comprehensive understanding of network and device relationships.
• Balance priorities and customer needs during outages or service degradation.

• High School diploma and 5+ years of experience in network administration/troubleshooting.
• Familiarity with Windows System administration tools and processes.
• Knowledge coordinating problem resolution across IT functional areas.
• Proven ability to manage multiple tasks/events simultaneously.
• CCNA certification.
• Experience with Solar Winds or similar network monitoring tools.
• Experience in secret and top‑secret network topology.
• Initiative in supporting other NOC personnel in troubleshooting network issues.
• Professional customer service experience in a 24×7 operational environment.

• CCNA/CCNP certification.
• JNCIA certification.
• DHS Experience.
• Microsoft certification.
• Taclane/Encryptor troubleshooting experience.
• Security+ certification.
• Bachelor’s degree in a related discipline, or equivalent experience/combined education with 4 years of professional experience.

• Familiarity with LANs, WANs, WLANs, SANs, and VoIP networks.
• Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.
• Experience with SAFe Agile and Dev Sec Ops .
• Current Secret clearance.
• Education and experience levels:
  • High School Diploma with 10–14 years of experience.
  • Bachelor’s degree with 4–8 years of experience.
  • Master’s degree with 2–4 years of experience.
• Desirable qualifications:
  • Active TS/SCI clearance.
  • Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE.
  • ITIL v3 Practitioner or ITIL v4 Foundations, and/or CISSP.
  • Security+ or CISSP certification.
  • SAFe certification.
  • ITIL v4 equivalent.
• Provide ongoing network support, manage availability and performance issues, performing Tier 2/3 Service Desk support, tuning activities, and reporting on network performance.
• Maintain user accounts and update system security plans on all platforms.
• Implement and coordinate network policies, procedures, and standards, enforcing security procedures.

Contract to Hire, Pearlington, MS.

$33.65 – $48.07 per hour.

• Medical, dental & vision.
• Critical illness, accident, and hospital.
• 401(k) retirement plan (pre‑tax & Roth contributions available).
• Life insurance (voluntary life & AD&D).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation or sick leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Anticipated to close on June 27, 2026.