Support Specialist

Job Summary

The Support Specialist is responsible for initial first level user assistance, maintains the organization's computer system, resolve technical issues for Team Members, and install hardware and software. The Support Specialist acts as the front line of technical support, ensuring end-users can effectively complete their daily tasks without technological roadblocks.

• Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end user training on basic workstation and peripheral device usage.
• Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN and local area network access.
• Conduct hardware and software inventory database maintenance and reporting.
• Operate the computer system in response to the computer time usage schedule.
• Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover.
• Reports all hardware and software malfunctions to the proper vendor in a timely manner.

• Associates Degree or equivalent experience preferred.
• Must have excellent communication skills.
• Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
• Must be able to obtain and maintain a valid Mississippi Gaming License.

• Job Identification 85920
• Job Category Information Technology
• Job Schedule Full time
• Locations Isle of Capri Casino Hotel Lula (On-site)

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.