Desktop Support Manager

Company Description South Central Regional Medical Center is a 285-bed public, not-for-profit hospital located in Laurel, Mississippi, serving a four-county area in South Central Mississippi. Founded in 1952, the health system is committed to delivering excellent healthcare services and improving quality of life for local residents. With more than 80 physicians representing 28 medical specialties, the organization provides comprehensive care to a growing region.

Over 2,100 team members work with advanced technologies and modern diagnostic and treatment options, creating a collaborative environment for both clinical and non-clinical professionals.

Role Description The Desktop Support Manager is a full-time, on-site role based in Laurel, Mississippi. This role oversees the desktop support team responsible for end-user hardware and software, including installation, maintenance, troubleshooting, and upgrades across the health system. The Desktop Support Manager coordinates support requests, monitors service levels, and ensures timely resolution of technical issues to minimize downtime for clinical and administrative staff.

Daily responsibilities include managing team schedules, mentoring and training staff, maintaining documentation and asset inventories, and collaborating with IT leadership on standards, security practices, and technology initiatives. The role also participates in evaluating new tools, supporting system rollouts, and continuously improving support processes to align with healthcare operational needs.

Qualifications

• Strong desktop support and IT operations skills, including experience with Windows operating systems, endpoint hardware, and common productivity applications.
• Experience leading or supervising technical support teams, with skills in coaching, performance management, and workload prioritization.
• Knowledge of IT service management practices, including ticketing systems, incident and request management, and documentation standards.
• Understanding of networking basics, user account administration, and security best practices related to end-user computing.
• Excellent communication and interpersonal skills, with the ability to work effectively with clinical and administrative stakeholders.
• Strong problem-solving and organizational abilities, including capacity to manage multiple tasks in a fast-paced healthcare environment.
• Relevant education such as an associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications, ITIL) are preferred.
• Previous experience in healthcare or a highly regulated environment is beneficial.