Customer Service Specialist

Job Description

Join the Chris Boudreaux Insurance Agency, a reputable insurance agency committed to serving Mississippi, Louisiana, and Alabama with top-notch insurance solutions. At CJB and Associates, Inc, we value the personal touch and strive to build lasting relationships with our clients. As a Licensed Customer Service Specialist, you will be an integral part of our team, offering customer service and support for comprehensive insurance products tailored to meet the specific needs of each client.

We believe in providing a supportive environment where your skills and dedication will be recognized and rewarded.

• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Mon-Fri Schedule
• Tuition Reimbursement
• Retirement Plan
• Evenings Off
• Health Insurance
• Hands on Training

• Client Interaction:
  Communicate with clients to assess their insurance needs and recommend appropriate coverage options.
• Policy Presentations:
  Educate clients on the benefits and features of various insurance products to help them make informed decisions.
• Customer Satisfaction:
  Build and maintain strong relationships with clients to ensure their insurance needs are met and their expectations are exceeded.
• Payments:
  Assist with billing and payment inquiries in an efficient, professional and accurate manner; resolve service concerns while documenting customer requests and completing changes to policies.
• Professional Development:
  Stay up to date on industry trends, product knowledge, and sales techniques to enhance your performance and contribute to the company's success

• Licensing:
  Active Mississippi Property & Casualty License required.
• Experience:
  
  Previous experience in insurance or a related field is preferred.
• Interpersonal
  
  Skills:
  
  Excellent communication and interpersonal skills to build relationships with clients and team members.
• Goal-Oriented:
  Driven and motivated to achieve sales targets and deliver exceptional service.
• Professionalism:
  Maintain a professional demeanor and represent the Agency with integrity and honesty.