Quality Specialist - Claims

Responsible for the administration, investigation, coordination, tracking, and closure of supplier and internal quality claims. Coordinates containment, root-cause investigation, corrective action, supplier 8D responses, internal quality alerts, cost recovery, and supporting evidence to prevent recurrence and protect production and customer requirements. Maintains complete supplier/internal claim records, monitors corrective-action effectiveness and repeat concerns, and ensures applicable supplier-related costs are accurately documented and recovered.

• Serve as the primary Quality Department coordinator for assigned supplier claims, supplier corrective actions, supplier debits/cost recovery, and internal quality claims/alerts.
• Review identified supplier nonconformities to determine the affected supplier, material or component, part number, defect, quantity, lot/heat/coil, purchase information, traceability, and potential impact to production or customer shipments.
• Initiate supplier complaints promptly when purchased material, raw material, coating, components, outsourced processes, or other supplier-provided products or services fail applicable requirements.
• Issue the applicable supplier complaint documentation and communicate required response timing, containment expectations, sorting/rework requirements, and corrective-action requirements to the supplier.
• Obtain supplier acknowledgement or acceptance of the claim and elevate lack of response according to established supplier-claim requirements.
• Require and track immediate supplier containment when necessary to protect Hago production and customer shipments.
• Coordinate identification and segregation of affected incoming material, work in process, finished goods, supplier inventory, and material in transit when applicable.
• Coordinate internal sorting, supplier sorting, third-party sorting, rework, replacement material, certified shipments, expedited shipments, or other containment activities required due to supplier nonconformance.
• Ensure suppliers provide required initial responses, containment actions, and completed 8D/corrective-action responses within established timing.
• Review supplier 8D responses for completeness, root-cause evidence, occurrence cause, non-detection cause, corrective actions, implementation evidence, and recurrence-prevention effectiveness.
• Reject inadequate or unsupported supplier corrective-action responses and request additional evidence or revised responses when requirements are not satisfied.
• Track supplier corrective actions, responsible personnel, due dates, implementation status, and effectiveness verification through final closure.
• Escalate overdue supplier responses, repeat defects, ineffective corrective actions, significant quality risks, or lack of supplier cooperation to Quality Management and Purchasing/Supply Chain.
• Coordinate with Purchasing, Logistics, Production, Quality, Engineering, Tool & Die, Maintenance, and other applicable departments during supplier investigations.
• Maintain complete traceability for supplier claims including affected quantities, lot/coil/heat numbers, purchase orders, deliveries, work orders, sorted quantities, rejected quantities, reworked quantities, scrap quantities, and replacement material.
• Maintain accurate supplier-claim records including complaint reports, supplier correspondence, photographs, inspection results, certification records, sorting data, 8
  
  Ds, corrective-action evidence, and closure documentation.
• Track all costs associated with supplier-caused nonconformities, including:
• Internal sorting
• Rework
• Scrap/material loss
• Third-party sorting
• Machine downtime
• Special setup/tooling
• Expedited freight
• Customer sorting or rework
• Customer debits…