Operations Manager; Operations Manager II

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract coordination provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain.

In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Shift: 2nd (6pm-4:30am)

Schedule: Mon-Thurs (Possible OT & Weekends as needed)

Responsibilities: The candidate will be responsible for the 2nd shift operations. The candidate must be strong on Excel & communications via email/phone/Teams with internal/external customers. Proven leadership showing problem solving & directing associates to meet the safety, customer KPI’s, OMS activities, & associate relations. The role will report to the Operations Manager 1 at the site. SAP experience is preferred for this role.

Salary Range: (National) $72,000 - $85,000. (California) $75,000 - $95,000. (Washington) $80,169 - $95,000.

Benefits: Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors, provide input and recommendations to support the selection of top talent that aligns with the organization’s values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization is an equal opportunity employer.