Office Manager

The Branch Operations Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Operations Manager  will recruit, hire, train andretainservice technicians by working as a servantleaderwhileleveragingall Crane1's support resources. This is ademanding, 'hands-on',entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of managementandoperationalactivities. It is a fast-paced, growth-oriented environment.

Familiarity with managing operations in a service-based, industrial maintenance and repair business is important.

• Provides leadership in a safe work environment by functioning as the branch safety officer. Organize,document and report monthly safety meetings. Maintain and provide all safety-related documentation,according tocompany guidelines.
• Answers all service calls for breakdowns and service repairs.
• Provide oversight and direction with field resource allocation,manpowerand scheduling.
• Holds daily huddle with branch team to align on daily objectives to meet weekly/monthlygoals.
• Support sales to meet or beat growthobjectivesfor the branch.
• Maintains strong relationships with current customers by providing exceptional customer service.
• Train,support and mentor service technicians perform their daily job tasks.
• Responsible for the management of profit and lossof all jobs performed at the branch.
• Manages and approves all timecardssubmittedby technicians
• Employee Retention and Recruitment for the branch.
• Deliver financialobjectiveswith a focus on revenueandgross marginperformance.
• Engage withcustomersby effectively communicating with decision-makersregardingrepairing equipment and planning maintenance needs.
• Generateanddeliver repairquotesand parts generated by service calls.
• Foster a continuing, positive, trusting, and professional relationship with allcustomeraccounts.
  
  Scheduling periodic customer site visits to helpmaintaina strong relationship.
• Conducts site safety audits ensuring all safety procedures are being followed in the field.

• KNOWLEDGE:A minimum of (3) + years of
  proven experience
  or related
  
  Branch Management experience that illustrates a proven track recordin this field is preferred.
• SKILLS:
• Proficient in Microsoft Office Suite and ERP systems (Sage
  300& CRMis a plus)
• Strong leadership skills with experience in managingsystems and processes.
• Excellent communication skills - verbal and written
• Strong attention to detail with a dedication to accuracy
• Analytical mindset with the ability to drive process improvements
• ABILITY:A passion for providing top-notch service to our customers.
  
  Positive and collaborative approach to teamwork and competition.

Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.