Shores - Retail Host

Living Shores – Retail Host

• Welcome and greet all guests with a smile as they enter retail locations.
• Initiate conversations with guests and assist with any questions they may have regarding merchandise or souvenirs.
• Maintain a general knowledge of all available merchandise to assist guests with product questions.
• Maintain knowledge of current sales and promotions; promote these events to prospective guests.
• Attempt to increase revenue by utilizing various sales techniques such as suggestive selling or upselling.
• Resolve guest concerns in a courteous and prompt manner.
• Operate all POS equipment accurately to finalize purchases.
• Ensure merchandise is well stocked, organized, and presentable.
• Ensure the retail locations are clean and safe for guests.
• Refold or rehang clothing items as necessary.
• Assist managers and supervisors with monitoring inventory control methods.
• Process and return damaged merchandise in accordance with company policies.
• Safely and properly use a step ladder to reach higher shelving.
• Remain vigilant for possible theft by guests or hosts.
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner.
• Perform all other duties assigned by leadership.

No education required. Previous retail experience helpful but not required.

• Must be at least 14 years of age to comply with New Hampshire child labor laws.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Must comply with all uniform policies.
• Must possess exceptional customer service skills, with the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Must positively engage with guests to promote sales and customer satisfaction.
• Previous experience with POS technology and PCI compliance a plus.
• Must be able to follow directions, multi‑task, and work as part of a team as well as independently.

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to use a step ladder safely and properly.
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more.

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments. Frequent exposure to variable outside temperatures, high heat, cold, direct sun, humidity, dust, and other weather conditions. Some exposure to dust and chemical cleaning agents.

• Flexible schedule.
• Opportunity to cross‑train and learn unique skills across various departments.
• Free admission to Living Shores and Story Land parks on days off.
• Invitations to exclusive company‑sponsored host events throughout the season.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.