Story Land - Retail Sales Associate; Seasonal

Welcome to Herschend, the largest family‑held themed attractions company in North America, with over 40 leading attractions and immersive experiences worldwide. Herschend began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—a discovery they chose to share with the world. Each of our brands is unique, but all share a common purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®.

As an equal‑opportunity employer, we strive to create environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, so all individuals are treated with respect and equality.

• Welcome and greet all guests with a smile as they enter retail locations.
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs.
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products.
• Maintain knowledge of current sales and promotions and promote these events to prospective guests.
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling.
• Resolve guest concerns in a courteous and prompt manner.
• Operate all POS equipment accurately to finalize all purchases.
• Ensure merchandise is well stocked, organized, and presentable for our guests.
• Ensure the retail locations are clean and safe for our guests.
• Refold or rehang clothing items as necessary.
• Assist managers and supervisors with monitoring inventory control methods.
• Process and return damaged merchandise in accordance with company policies.
• Operate mobile retail carts, when applicable.
• Rotate food and beverage products according to department standards and in compliance with health code regulations.
• Safely and properly use a step ladder to reach higher shelving.
• Remain vigilant for possible theft from guests or other hosts.
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner.
• All other duties assigned by leadership.

• No education required.
• Previous retail experience is helpful but not required.

• Ability to read, write, and speak fluent English.
• Spanish or other bilingual language skills are a plus.

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to positively engage with guests to promote sales and customer satisfaction.
• Previous experience with Point of Sale (POS) technology and PCI compliance is a plus.
• Ability to follow direction, multi-task, and work as part of a team as well as independently.

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to use a step ladder in a safe and proper manner.
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more.

• Based in one or more retail locations throughout the park.
• Exposure to indoor and outdoor environments with variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
• Some exposure to dust and chemical cleaning agents.

• Flexible schedule.
• Ability to cross‑train and learn unique skills across various departments.
• Free admission to Story Land and Living Shores parks on your days off.
• Invitations to exclusive company‑sponsored host events throughout the season.