Story Land - Retail Supervisor; Seasonal

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. We strive to create a welcoming environment where every host, guest, and partner feels valued and respected.

The Retail Supervisor is responsible for managing operations of one or more retail locations, including training, accountability, visual merchandising, inventory controls, sales associate duties, and quality standards.

• Supervise daily operations of the Retail and Rentals departments.
• Act as a mentor and coach to assigned hosts, leading by example and embodying Story Land’s core values.
• Perform essential duties of all retail and rentals positions and back‑fill as needed.
• Participate in all supervision activities: hiring, orientation, training, performance coaching, and discipline.
• Ensure employees receive required meal and other breaks in compliance with New Hampshire law.
• Assist with scheduling and time‑keeping for hosts.
• Welcome and greet all guests upon entry to retail locations.
• Conduct opening and closing procedures, including food preparation and cleanup.
• Manage inventory: daily stocking, order checking, and inter‑store transfers.
• Ensure diverse product assortment and fully stocked shelves.
• Communicate inventory needs to leadership before items are sold out.
• Collaborate with the Retail Manager on merchandising and sales improvement.
• Enforce departmental and company policies, including theft and counterfeit protocols.
• Monitor cashier activity for accuracy and POS compliance.
• Maintain visual merchandising standards and store cleanliness.
• Track shrink, waste controls, and maintain stock par levels.
• Report maintenance or safety concerns promptly.
• Perform additional duties as assigned by leadership.

• High school diploma desired; equivalent work experience considered.
• 2+ years of retail or point‑of‑sale experience.
• 1+ year of supervisory experience leading a team.
• Fluent English;
  Spanish or other bilingual skills are a plus.

• At least 16 years old to comply with child labor laws.
• Availability for a flexible schedule, including evenings, weekends, and holidays.
• Compliance with uniform policies.
• Valid driver’s license with a good driving record.
• Ability to operate motorized vehicles (trucks, golf carts, forklifts, etc.).
• Exceptional customer service and conflict resolution skills.
• Strong written and verbal communication.
• Attention to detail and problem‑solving capabilities.
• Previous experience with POS technology and PCI compliance preferred.
• Ability to follow direction, multi‑task, and work both independently and as part of a team.

• Stand, walk, and remain on feet for the majority of the shift.
• Frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Use a step ladder safely.
• Remain sedentary for periods while using a computer or POS.
• Carry, push, pull, lift, or hold objects up to 40 pounds or more.

• The role is based at one or more retail locations throughout the park, with indoor and outdoor environments.
• Frequent interruptions and requests requiring priority adjustments.
• Exposure to variable temperatures, high heat, cold, direct sun, humidity, dust, rain, and cleaning agents.
• Occasional dust and chemical cleaning agent exposure.

• Flexible schedule.
• Opportunity to cross‑train and learn skills across departments.
• Free admission to Story Land and Living Shores parks on days off.
• Invitations to exclusive company events during the season.

This position is open to individuals who are passionate about delivering hospitality and creating memorable experiences for guests. Apply today to join our family‑held company and help bring families closer together.