Undercarriage Specialist

GET & Undercarriage Specialist

ABOUT US

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Sales Specialist for Ground Engagement Tools (GET) and Undercarriage will establish and maintain customer relationships, assist in maintenance management and sales of parts and services (other than machines) to meet customer needs. Works independently and supports the sales of the Parts & Service Sales team activities as needed.

The GET and Undercarriage role has responsibility for assisting the company's Parts & Service Sales Reps (PSSR) and Inside Sales Reps (ISR) with inspection of buckets, blades, cutting edges and bits, wear surfaces and tips, as well as inspection of equipment undercarriage components for wear and service needs. Will research availability of new products, becoming the source of technical information for the team.

Will also have responsibility for developing and presenting sales quotes for service and parts for bucket repairs on Caterpillar equipment and for conversion of non-Caterpillar products, and for quotes on undercarriage parts and service and conversion for non-Caterpillar undercarriage equipment.

• Document customer contacts and Territory Management Strategy
• Maintain adequate product knowledge of equipment and allied products
• Research equipment, parts, or allied products to meet specialized customer requirements
• Responds to Customer inquiries regarding equipment and allied products
• Support Sales staff demonstration and Sales agreements
• Maintain valid driver's license from the State of personal residence and comply with corporate driving policy
• May have to lift up to 25-30 pounds on occasion
• May work in an environment where hazards are present
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• Other duties as assigned

• High school diploma required, technical or related education or experience a plus.
• A minimum of 1-2 years of experience in heavy equipment parts and/or service preferred.

• Develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and tech tools.
• Communicate effectively and efficiently using electronic systems and software (MS Office 365, Word, Excel, PowerPoint, etc.).
• Communicates confidently and effectively with Customers, Co-workers, Vendors or Managers.
• Demonstrate proficiency providing customer service excellence, representing Thompson Machinery in a professional manner.

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

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Listing is current as of Feb 17, 2026 04:44 PM