Inside Sales Account Representative

SUMMARY OF POSITION

The Inside Sales Account Representative (ISR), along with the Outside Sales Representative, is responsible for the promotion and sale of technology solutions to one of the designated segments; educational institutions, business organizations, government agencies, healthcare, and long‑term care facilities.

This individual will collaborate and consult with existing and new customers to determine their needs, create solutions, and ensure a smooth sales process. The ISR will provide continuity within the territory as a single, consistent connection point for prospects, customers, and partners, while collaborating with Howard account executives.

• Maintain and grow account base through proper balance of maintenance and prospecting phone calls.
• Team player as the ISR is paired with an Outside Account Executive in a specific territory.
• Renewing relationships with past buyers to drive future business.
• Establish and expand relationships with key executives and decision makers.
• Demonstrate ability to close sales and overcome customer objections.
• Position HTS’s solutions as a strategic advantage to our customer’s long‑term needs.
• Work with clients to understand their business issues and provide solutions that meet their needs (Consultative selling).
• Process quotes and price products using HTS systems and pricing policy.
• Achieve upsell/cross‑sell targets to enhance order value.
• Handle issues, as appropriate, pertaining to your customer list.
• Follow up on customers’ requests for assistance, literature, price quotes, etc., to establish a high standard of service.
• Achieving monthly sales goals and quotas.
• Participate in training, including product training, systems training and sales techniques.
• Managing time effectively and profitably.

• Excellent communication skills through both phone and email.
• Strong interest in sales and working in a fast‑paced environment.
• Ability to handle shifting priorities and multiple simultaneous demands.
• Proficient with Microsoft Outlook, Word and Excel in addition to basic PC knowledge.
• Basic working knowledge of the technology industry (or a desire to learn) including PC hardware and software, networking, and audio‑visual products, and the ability to determine how these products align to meet our customers present and future needs.

• Associates or Bachelor’s degree preferred.

Account Representatives will be offered a compensation package including a competitive base salary and success‑based commission. Candidates have the ability to earn $50,000+ annually.