Story Land- Night Security Agent

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Security Agents are responsible for maintaining a safe environment for guests and employees on both park property and employee residence hall.

• Enforce all park and dorm rules and regulations.
• Monitor park assets to ensure the safety of all guests and hosts.
• Maintain constant vigilance of assigned location to identify any potential issues or safety concerns.
• Communicate any potential issues to other departments and/or leadership in a timely manner.
• Maintain compliance with company and industry best practices, policies, and procedures.
• Monitor resident safety and communicate conflicts to supervisor.
• Accurately document any incidents in residence hall for HR to address with residents.
• Take control of emergency and intense situations while remaining calm.
• Professionally manage crowd control during emergency situations.
• Exercise clear and concise communications with all park departments.
• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems to respond to reports or irregular conditions, including unauthorized entry, perimeter breaches, or suspicious activities.
• Perform all other duties as assigned by leadership.

• High school diploma, GED, or equivalent; equivalent work experience considered.
• 1+ year of previous security or related experience highly desired.
• Wisconsin Security Identification Card preferred but not required.

Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with New Hampshire child labor laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to work third shift (overnight) if the park security operates on a 24‑hour schedule.
• Must have reliable transportation to and from your scheduled shift.
• Must possess a valid driver’s license and a good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Ability to comprehend and carry out verbal and written instructions.
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note‑taking techniques for specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions.
• Ability to operate a variety of electronic equipment such as cameras, radios, personal computers, or other communication devices.
• Ability to professionally and calmly deal with stressful and/or tense situations.
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must maintain certifications as required by assignment.

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using a computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away.

This role will be based in both an office setting and frequent exposure to all indoor and outdoor park environments, with variable outside temperatures, high heat, cold, direct sun, humidity, dust, rain, pollen and other weather conditions. The position is subject to dark environments, particularly during midnight shift, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments. It also involves frequent interruptions and requests that may require reprioritization of activities.

• Flexible schedule.
• Ability to cross‑train and learn unique skills across various departments.
• Free admission to Story Land and select entertainment parks on your days off.
• Invitations to exclusive company‑sponsored employee events throughout the season.
• Support of internal promotion with a 70% from‑within policy.
• Balance between work and family initiatives.