Story Land - Security Screener; Seasonal

Equal-Opportunity Employer

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.

This is a seasonal position at Story Land. As a Security Screener, you will process guests through metal detectors and conduct bag checks to maintain a safe and welcoming environment.

• Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park.
• Maintain a courteous and professional demeanor while interacting with guests during the screening process.
• Monitor and report any suspicious activity or security breaches to the appropriate authorities.
• Assist in emergency situations by following established protocols and providing clear instructions to guests and staff.
• Address and resolve any guest concerns or issues related to security in a calm and efficient manner.
• Collaborate with other security hosts to ensure a coordinated and effective response to incidents.
• Maintain accurate records of incidents, security checks, and any items confiscated during the screening process.
• Prepare detailed reports as required by park management.
• Work closely with other security personnel and hosts to ensure a safe and enjoyable environment for all guests.
• Participate in regular training sessions to stay current on security protocols and procedures.
• Provide excellent customer service by assisting guests with directions, information, and any other needs they may have.
• Uphold the park's standards of hospitality and ensure a positive experience for all visitors.
• All other duties assigned by leadership.

• High School diploma, GED, or equivalent. A college degree in Criminal Justice or related discipline is desired.
• 1+ year of previous security or related experience (highly desired).
• Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Must possess a valid driver's license and a good driving record.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must be able to comprehend and carry out verbal and written instructions.
• Must apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations.
• Must deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Must analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner.
• Must operate an variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices.
• Must professionally and calmly deal with stressful and/or tense situations.
• Must collaborate with other hosts, external first responders, and emergency personnel during emergency situations.

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Must have good visual acuity, night vision, and peripheral vision to see details of objects that are more than a few feet away.

• Role is predominantly based in an outdoor park setting with some exposure to indoor environments.
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
• Subject to a variety of stressful emergency situations involving people or property.
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.

• Flexible schedule.
• Opportunity to cross-train and learn unique skills across various departments.
• Free admission to Story Land and Living Shores parks on your days off.
• Invitations to exclusive company-sponsored host events throughout the season.