Fibre Engineer

Field Operations

Full time

Permanent

It is an exciting time to join Highland Broadband, our team is expanding, as we help more rural communities get better connected.

We are looking for friendly, customer-focused individuals to join our installations teams in a number of areas across Scotland (Caithness/Inverness/Highlands/Fort William) - training can be provided.

Our team of fibre engineers work on the front line of our service and install fibre network connections to our customers' properties. You will report to the Fibre Team Leader and carry out work as part of a scheduled appointment diary. This role is part of a busy team deploying the rapid rollout of ultra-fast fibre networks in rural towns and villages across Scotland.

• Carrying out excavation works through customers’ gardens
• Attend customer properties to introduce Fibre to the Premise (FTTP) services by pulling / blowing cables through underground networks from cabinets or chambers to customer properties.
• Liaise with customers to discuss all routing through their gardens / property before commencing activities.
• Clear blockages in customer properties by way of soft excavations.
• Work on overhead network, where required.
• Complete internal cabling works, including fitting of customer’s CPE.
• Undertake full testing of equipment to ensure it is fully operational and educate customer on product use.
• Promote positive reviews of customer experience.
• Evening and Saturday working hours, where required.

• Excellent customer service and communication skills.
• Be comfortable working at height and with some experience of manual labour.
• A driver's licence is essential
• As our engineers work in customer homes a disclosure check will be part of the selection process.

40

• Discretionary Quarterly Bonus
• Subsidised Gym Membership
• 32 Days Holiday
• 5% Enhanced Employer Pension Contribution