DC Planner, Routing

At ASICS, our Sound Mind, Sound Body™ philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward.

ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

The Routing Planner is responsible for ensuring that every delivery created from a customer's purchase order is delivered to the customer on time according to the customer’s exact specifications. This includes performing shipment expedites, re-routes, returns, and track and trace. In addition, the incumbent will interface with and provide customer service support to Account Managers, Finance, and Customers related to transportation, brokerage, customs, and logistics services provided by the organization.

Routing Planner also provides administrative support to compliance department by researching operational causes of shipment issues, failures, and delays; especially those which result in chargebacks, as well as related customer complaints. The Routing Planner will also be knowledgeable of all company operations, warehouse and transportation systems, shipping administrative duties, and related support as well as all processes and procedures related to the daily operations of the business.

• This position does not have people leadership responsibilities.

• Conduct daily transportation planning of shipments
• Interface and work with DC Operations to schedule and plan related activities regarding outbound shipments. Conducts shipping execution support duties as required. This includes interacting with carriers and drivers as necessary. Provides support to the import/export clerk as required.
• Provide customer service support to account teams, other internal departments, and customers as required to address service requests, issues, freight rate quotes, and other inquiries.
• Monitor the bucket daily for deliveries that are routed PRT (orders shipping outside of the continental US) or RRG (call for routing) for customers that are not flagged as default shipping accounts and determine the correct routing, then revising the deliveries in WM. Ensuring assigned account customer routing guides are up-to-date and the company is in accordance with the customer’s routing instructions to avoid chargebacks.
• Provide assistance to our customers in tracking, tracing, retrieving, and obtaining delivery receipts or troubleshooting delivery issues.
• Provides support to the receiving department regarding inbound shipments as well as provides relevant communication to our vendors, carriers, procurement and receiving departments as necessary.
• Ensures that manual billing is completed by the end of each day.
• Correcting manifest exceptions on a daily basis
• Review, investigate, and assist in resolving chargebacks received from the compliance department that are related to assigned accounts. As possible, provide supporting documentation to aid in recovery/resolution to the compliance department.
• Adheres to all company policies and procedures
• Embodies and demonstrates company ethics and values
• Abides by all federal, state and local laws

• Able to multi-task and prioritize to meet deadlines and department results.
• Knowledgeable in SAP and WMS
• Knowledge of strategies to protect people and data.
• Knowledge of principles and process for providing customer service, including needs assessments and meeting quality standards
• Skilled at managing administrative and clerical procedures such as managing files and records, and general office procedures.
• Skilled at problem solving and developing options to implement solutions.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers
• Able to communicate in (written and oral) forms.
• Strong analytical skills
• Ability to…