Donor Relations Associate

Donor Relations Associate

The Donor Relations Associate is a key steward of the donor experience. This role is responsible for managing the day‑to‑day administrative activities of the development department and ensures clear, accurate, and usable donor data. This role supports the primary focus of creating a sustainable fundraising infrastructure that offers meaningful opportunities for donors to engage and supports overall organizational growth.

Your essential duties and responsibilities:

• Self‑execute timely donor communications, with warmth and professionalism, including but not limited to, thank‑you notes, packets, donor calls, and other acknowledgements.
• Assist donors with needs and questions as they arise.
• Ensure donor data integrity by performing routine data audits, accurate gift entries, and precise pledge commitments.
• Manage all donor data with regular, informational updates to profiles.
• Consistently analyze all donor data, including but not limited to, identifying engagement patterns, giving trends, and donors who may need follow‑up.
• Perform regular prospect research, creating and updating donor profiles as needed.
• Manage mailing lists and all internal preparation and review of projects related to appeals, newsletters and stewardship communications.
• Execute clean processes for event lists, RSVPs, and follow‑up.
• Coordinate calendar reminders for direct mail campaigns, including but not limited to, data pulls, press proofs, drop deadlines, and post‑production feedback.
• Produce direct mail campaign data files and communicate with the print‑house regarding delivery and schedule.
• Track direct mail campaign responses.
• Support the development team with donor projects and communications.

Your knowledge, skills, and abilities:

• High attention to details: You can detect minutia detail while also seeing the detail within the greater context.
• Highly efficient in time and project management: You are self‑disciplined and forward‑thinking, able to consistently provide high quality deliverables in a timely manner. You can manage multiple projects, prioritize, and follow through.
• Analytical Thinking: You can evaluate data and offer creative solutions based on the analysis.
• Adaptability: You can work in a fast‑paced, dynamic environment and can quickly adapt your workflow to meet the needs of the mission and department.
• Collaboration: You enjoy fostering teamwork and partnerships.
• Confidentiality: You can hold very sensitive information with extreme confidence.
• Active learner: You are willing to collaborate with others and embrace new ideas. You enjoy growing in knowledge and skill along the journey.
• Receptive to interactive feedback: You value constructive feedback and seek opportunities to improve your work. You know how to give and receive feedback with humility and clarity.
• Sound perception in conversations, observation, judgment, and decision making: You know how to listen to both the said and unsaid, you know how to ask questions to gather more information, and you know how to take the next right step.
• Warm and relational verbal, written, and interpersonal communication skills: You can connect with a variety of people in a range of settings such as small gatherings, large groups, individual meetings, virtual meetings, over the phone, etc.
• Proficient in Microsoft Office suite: We use it all;
  Outlook, Word, Excel, PowerPoint, Teams, One Drive, SharePoint.
• Proficient with a variety of technology: We use Customer Relationship Management systems, video conferencing, cloud‑based applications, Apple products, project management tools, etc. Our team is spread across the state, so we are always online.

• The normal work environment is an office environment with occasional meetings offsite in conference areas, coffee shops, and/or other public spaces.
• Noise level in the work environment is moderate.
• The general work schedule is Monday‑Friday, 8am‑5pm but can vary based on the needs of the organization and will have some weekend and evening work.
• Travel to event locations, team gathering locations, and other Regional Offices on an as needed basis.

To perform this job successfully,…