Collections Coordinator

• Handle inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and inquiries
• Post payments and reconcile payments daily for client responsibility, guarantor accounts, and other monies owed to CDCN
• Send notifications for past-due accounts
• Record interaction notes and vital document details in the appropriate format
• Sort daily mail
• Work directly with participants, case managers, care providers, and program operations staff
• Apply basic billing and accounts receivable knowledge to resolve issues
• Participate in professional development and training activities
• Coordinate workflow while prioritizing and multitasking
• Comply with applicable legal requirements, standards, policies, and procedures
• Provide customer service to internal staff, external participants, care providers, and other parties
• Work with multiple computer systems, including CXone, Excel, Office, U2, Solomon, Waystar, SharePoint, and Docu Ware

• High School Diploma or GED required
• Microsoft Office experience preferred
• Prior call center experience preferred
• Prior office experience preferred
• Successfully pass a background screening
• Legally authorized to work in the United States
• No visa sponsorship or STEM OPT extensions provided
• Provide reliable internet when working remotely or in a hybrid position
• Basic understanding of billing and accounts receivable
• Effective verbal and written communication
• Computer efficiency and ability to work with multiple computer systems
• Ability to prioritize and multitask effectively
• Problem-solving and decision-making skills
• Dependability
• Ability to sit, talk, hear, stand, walk, reach, bend, and lift up to 20 pounds, with reasonable accommodation as needed

Demonstrates proficiency in customer service, billing, and accounts receivable processes while effectively managing communication and workflow in a fast-paced environment. Capable of utilizing multiple computer systems to support operational efficiency and compliance with legal standards.

• Customer Service
• Billing Knowledge
• Accounts Receivable
• Microsoft Office
• Call Center Experience

• Billing
• Accounts Receivable
• Payment Reconciliation
• Document Management
• Data Entry

• Effective Communication
• Problem-Solving
• Dependability
• Multitasking
• Prioritization

• High School Diploma
• GED

• Legal Compliance
• Customer Interaction
• Case Management
• Operational Standards

• CXone
• Excel
• Office
• U2
• Solomon
• Waystar
• Share Point
• Docu Ware