Outfitter Success Specialist; tech + customer support

Missoula MT based Guide Time partners with hotels, lodges, campgrounds, RV resorts, glamping properties, and destination organizations to provide turnkey, branded outdoor experience programs. We curate vetted, bookable local experiences that are seamlessly integrated into each partner's website, helping guests create memorable outdoor experiences while generating ancillary revenue for our partners.

Behind every great experience is an exceptional local business—fishing guides, rafting companies, hiking guides, food tours, wineries, wildlife tours, bike rentals, sailing charters, and countless other operators.

The Outfitter Success Specialist serves as the primary sourcing, onboarding and support partner for Guide Time's network of experience providers. From the first conversation about the benefits of joining Guide Time, through onboarding, listing creation, training, and ongoing support, you'll help ensure every operator is accurately represented, fully prepared to use our platform, and positioned for long‑term success. This role combines relationship building, project management, customer support, and operational excellence.

You'll work directly with local business owners across the country and play a critical role in shaping the experiences our hospitality partners offer their guests. Simply put—you'll help transform great local businesses into exceptional guest experiences.

• Identify and connect via phone, e‑mail or other methods, with local experience providers in new and existing Guide Time markets.
• Introduce operators to Guide Time and guide them through the onboarding process.
• Send agreements and onboarding materials.
• Schedule and lead onboarding calls.
• Ensure operators complete all onboarding requirements.
• Collect business information, licensing, insurance, pricing, schedules, photos, and other required materials.
• Maintain accurate records throughout the onboarding process.

• Build high‑quality listings that accurately represent each operator and their experiences.
• Write and edit experience descriptions for clarity, consistency, and guest appeal.
• Organize photos, categories, pricing, availability, and important trip details.
• Ensure listings meet Guide Time quality standards.
• Verify listing accuracy with operators before launch.

• Train operators on how Guide Time works.
• Teach partners how to manage bookings and communicate through the platform.
• Answer questions and provide ongoing support.
• Help providers adopt best practices for guest communication and booking management.
• Build trusted relationships with operators across the country.

• Review listings to ensure they remain accurate and up to date.
• Identify opportunities to improve listing quality and guest experience.
• Ensure operators maintain current pricing, availability, photos, and offerings.
• Monitor provider responsiveness and overall marketplace quality.
• Work with internal teams to continuously improve the Guide Time experience.

• Track onboarding progress across multiple markets simultaneously.
• Maintain detailed records within Salesforce and internal systems.
• Coordinate closely with the Hospitality Success and Sales teams to ensure every market launches with a strong selection of experiences.
• Help improve internal processes as Guide Time continues to scale.

• Outstanding communication skills
• Highly organized and detail‑oriented
• Strong customer service mindset
• Comfortable cold calling outfitters
• Comfortable managing multiple projects simultaneously
• Self‑motivated and dependable
• Curious and eager to learn
• Comfortable working with technology and learning new software
• Able to build relationships with people from a wide variety of backgrounds

Within your first several months, you'll independently onboard new experience providers, build polished guest‑ready listings, train operators to confidently use the Guide Time platform, launch providers efficiently, build trusted relationships with local businesses, and help create a high‑quality marketplace that hospitality partners…