Corporate Mortgage Loan Administration Specialist

About The Role Summary

Glacier Bancorp's (GBCI) Mortgage Loan Admin Specialist I position is responsible for initiating third party service orders on mortgage loans, ordering and managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines. The Mortgage Loan Admin Specialist I will have extensive contact with customers, vendors, and bank staff. The Mortgage Loan Admin Specialist I will be in regular communication with the Mortgage Loan Admin Supervisor and will suggest operational improvements as needed.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY.

The entry rate for this position is $16.78 + /hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY:

Spokane, WA range $18.74 to $28.11 an hour. Wenatchee, WA range $19.00 to $28.51 an hour.

• Order third party services on mortgage loans to include: certificate of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners' insurance policies.

• Order appraisal
• Managing the order and follow-up as needed.
• Delivering a copy to the applicant within the required time frame.
• Perform limited review on appraisals as required.

• Disclose initial mortgage loan disclosures promptly and accurately.
• Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
• Ensure appropriate disclosures and notices are issued within regulator time frames.
• Verify fee and loan information for accuracy at the time of disclosure.

• Request additional information/documentation as needed.
• Maintain consistent and thorough communication with all involved parties including all internal and external customers and staff in a professional, courteous, and friendly manner.
• Remain current on loan programs and lending (federal and state) regulations as well as all compliance and bank policies. All disclosure requirements are complete within Federal Time Limitations.
• Maintain contact with government agencies and investors to determine changes in requirements and products.
• Regularly participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies, est. to keep current and aware of changes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma / GED

• 1 year Clerical, banking or customer service experience
• Beginner
  
  Experience:
  
  Computer experience (i.e., Microsoft Word, Excel, Outlook) and the ability to learn additional computer applications.

No

No

• Ability to multi-task and handle complex tasks efficiently. Strong organizational skills.
• Strong analytical skills
• Strong attention to detail
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Employee must be capable of regular, reliable, and timely attendance.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy
• Employee must be a team player with a passion for customer service and a proven…