IT Support, Tier 1-3 - DOE

Overview

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity for an IT Support role in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry, and a great place to build your career with excellent compensation and a comprehensive benefits package.

• Voluntary Medical, Dental, Vision, Voluntary Life, and Disability Insurance
• Company Paid Life Insurance up to $50,000
• Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
• 6 Paid Holidays
• All necessary company equipment is provided to each employee
• 401(k) plan
• Paid hands-on training
• Annual reviews with the potential for increases
• Bonuses for milestone anniversaries

• Provide Tier 1–3 end-user support via phone, email, and remote tools (Windows endpoints, business applications, mobile devices)
• Diagnose and resolve hardware/software issues, document fixes and patterns for faster resolution
• Triage and escalate complex issues appropriately (network/server, security, applications, vendor support)
• Perform workstation lifecycle tasks: onboarding/offboarding, endpoint setup, imaging/re-imaging, software installs, asset tracking
• Support Microsoft 365 user administration: password resets, mailbox access issues, Teams/Outlook support, licensing (as applicable)
• Support identity and access tasks in Active Directory (user/group management, permissions, basic GPO awareness)
• Support mobile and connectivity troubleshooting (Verizon/T-Mobile devices, hotspots, carrier activation/escalation as needed)

• 2-year degree in a related field OR 2 years’ experience in a related field
• Strong customer service mindset and attention to detail
• Experience in a structured support environment preferred
• Tier 1–2 application and Microsoft support experience desired; ability to grow into Tier 3 ownership areas
• Previous phone/laptop repair experience strongly preferred
• Endpoint imaging and provisioning (Windows Autopilot, MDT/SCCM, or equivalent), patching practices
• Microsoft 365 administration (Entra /Azure AD concepts, Conditional Access familiarity, MFA troubleshooting)
• Active Directory fundamentals (OU structure, groups, permissions, basic GPO troubleshooting)
• VPN and remote connectivity support;
  Wi-Fi troubleshooting
• Basic security hygiene: phishing triage, endpoint protection alerts, least privilege mindset
• Verizon/T-Mobile device management and activation workflows (phones, tablets, hotspots)
• Scripting/automation (Power Shell) for troubleshooting and support tooling
• GIS familiarity (ArcGIS/ArcGIS Pro) is a plus