Service Desk Analyst
Listed on 2026-07-16
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IT/Tech
HelpDesk/Support, IT Support
Job Title
Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing system, or in-person.
Diagnose and resolve technical issues related to hardware, software, permissions, and network problems.
Log, classify, and prioritize incoming service requests and incidents to ensure accurate information and quick resolve.
Adhere to established procedures and SLAs.
Identify and escalate complex or unresolved issues to higher-level support.
Provide guidance and assistance to users on IT systems and processes.
Maintain a high level of customer satisfaction by providing efficient and effective support.
Participate in instructor led and self-paced assigned training.
Keep up to date on the latest technologies.
Facilitate clear and professional communication with end users to resolve issues, explain processes, and deliver updates.
Comply with applicable legal requirements, standards, policies, and procedures.
Participate in on call rotations.
Other duties as assigned.
Minimum Diploma or GED.
Be able to successfully pass a background screening.
Ability to lift and move equipment up to 40 lbs., extended periods of sitting, kneeling/bending, crawling may be required.
Base Min. $ 19 Base Max. $ 19
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