Support Engineer - Missoula

Position Summary

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. The ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

Job Status: Full Time

Employee Type: Hourly

Pay: $22-$29/hr DOE

General

Work Schedule:

8am-5pm M-F, with participation in an after-hours on-call rotation

Travel/License

Required:

Yes, Minimal local travel

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks and coffee (Missoula office only)
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance/flexibility

• Diagnose and troubleshoot IT issues for clients.
• Document IT-related information and maintain IT documentation maintenance.
• Perform ticket quality assurance.
• Collaborate with the IT team to improve overall IT results for clients.
• Provide after hours emergency support via the on-call rotation.

• Problem solver with a positive attitude.
• Ability to work under pressure and attention to detail.
• Strong customer service orientation.
• Quality assurance mindset.
• Professional appearance and approach to work.
• Desktop operating system support skills.
• Workstation peripheral support skills.
• Intermediate and/or advanced use of server operating system skills.
• Intermediate and/or advanced networking skills.
• Intermediate and/or advanced overall troubleshooting skills.