Professional Services Engineer Tier 3

Company Description First Call helps organizations run more smoothly, stay more secure, and grow faster by aligning IT, security, compliance, marketing, and AI into a unified strategy. The company focuses on technology that serves people, delivering solutions that are practical, reliable, and outcome-driven. Clients work with First Call to simplify complex technology decisions and improve operational performance. Team members collaborate closely with customers to produce results that are measurable, sustainable, and directly tied to business goals.

Role Description The Professional Services Engineer Tier 3 is a full-time, on-site role based in Missoula, MT. This role provides advanced technical support, designs and implements complex IT solutions, and serves as an escalation point for challenging incidents and projects. Day-to-day responsibilities include troubleshooting infrastructure and network issues, configuring servers and endpoints, performing system upgrades and migrations, and documenting solutions and standards.

The engineer collaborates with internal teams and clients to assess requirements, recommend architectures, and ensure stable, secure, and compliant environments. The role also involves mentoring junior technical staff, participating in project planning, and contributing to continuous improvement of tools, processes, and service delivery.

Qualifications

• Strong expertise in IT infrastructure, including servers, networks, storage, virtualization, and cloud environments.
• Advanced troubleshooting and problem-solving skills for complex technical issues across multiple platforms.
• Experience with security best practices, compliance requirements, and risk mitigation in business IT environments.
• Ability to lead technical projects, manage priorities, and deliver solutions within agreed timelines and scope.
• Clear and professional communication skills for working with clients, documenting work, and collaborating with peers.
• Proven experience in a Tier 2 or Tier 3 support or professional services engineering role, ideally in a managed services or consulting environment.
• Relevant technical certifications (such as Microsoft, Cisco, VMware, or security-related certifications) are strongly preferred.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.