AI Enablement Director

Build the AI Practice. Help Clients Build Theirs.

First Call is building an AI services practice focused on something more useful than chasing the latest AI tool.

We help organizations safely adopt, govern, and apply AI to improve how people think, work, decide, and operate. Our approach spans AI strategy, approved tools, governance, workforce development, trusted organizational knowledge, agents, workflows, automation, and ongoing managed AI enablement.

We are looking for an AI Enablement Director to help mature a repeatable, scalable practice.

This is a hands‑on, player‑coach role for someone who likes turning emerging technology into practical business capability.

You will lead the day-to-day development and delivery of First Call’s AI Services practice.

That includes working directly with clients to assess where they are, clarify where AI can create meaningful value, build practical roadmaps, and help them steadily mature from scattered AI experimentation into a governed and increasingly AI‑enabled organization.

You will also help First Call turn what we learn into repeatable services, standards, intellectual property, and recurring managed services.

• Leading AI assessments, Strategizers, workshops, and client roadmap engagements.
• Helping organizations establish approved AI platforms and practical governance.
• Developing AI‑capable leaders, employees, and internal AI Champions.
• Helping clients organize trusted knowledge so AI can work with organizational context.
• Identifying and delivering practical Skills, GPTs, assistants, lightweight agents, workflows, and automations.
• Leading quarterly AI steering conversations and helping clients prioritize the next highest‑value initiatives.
• Coordinating with First Call Security Services, Professional Services, MSP, Finance, Marketing, and Business Development.
• Turning successful pilots and client work into documented standards, templates, delivery methods, and reusable intellectual property.
• Helping define and continuously improve First Call’s Managed AI Enablement offering.
• Staying current on meaningful changes across ChatGPT/OpenAI, Microsoft Copilot, Claude, Gemini, automation platforms, and the broader AI ecosystem.
• Contributing as a member of the executive and management leadership team.

You naturally get energy from taking something new, messy, and rapidly changing and turning it into something people can actually use.

You enjoy working with business leaders as much as you enjoy experimenting with technology.

You can move comfortably between questions like:

“What should this organization do with AI?”

and:

“How do we actually make that happen?”

You like teaching people, building systems, documenting what works, and improving things until they are repeatable.

You are curious about AI without being hypnotized by it. You care more about useful outcomes than impressive demos.

And you understand that safe, scalable AI requires more than tools. It requires governance, capable people, trusted knowledge, good processes, and disciplined execution.

The right person will be exceptionally good at several of these areas:

• AI Practice Building:
  Turning client needs, pilots, and emerging capabilities into repeatable offerings and delivery standards.
• AI Strategy & Roadmaps:
  Translating business priorities, maturity, opportunities, and risks into practical action plans.
• Client Leadership:
  Helping executives gain clarity and confidence around AI without overwhelming them with technology.
• AI Enablement:
  Helping leaders and employees become capable users of approved AI platforms.
• Knowledge & Context:
  Helping organizations structure trusted knowledge that people and AI can actually use.
• AI-Enabled Work:
  Finding practical opportunities for assistants, agents, workflows, automation, and repeatable AI‑assisted processes.
• Productization:
  Turning experimentation into standards, documentation, intellectual property, and scalable services.
• Cross-Functional Leadership:
  Knowing when to lead, when to coordinate, and when to bring in specialists.
• Commercial Thinking:
  Understanding that great services must create client…