Social Services Coordinator

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Administer a variety of Social Services programs to meet the physical, social, and spiritual needs of our clients through direct client contact and the supervision of staff and volunteers.

The Social Services Coordinator handles all inquiries for assistance through The Salvation Army of Missoula Social Services. Oversees the disbursement of financial and material assistance given. Provides basic problem‑solving casework and client referral. Creates all paperwork and maintains records of cases/clients. Works with other Social Service agencies to develop inter‑agency relationships working within the guidelines of The Salvation Army. Responsible for ordering, disbursing, and maintaining food inventories from other agencies, businesses and gifts in kind.

Provides support to the hygiene center, food program and employment program activity and the volunteers/participants assigned to these areas.

• College degree, AA or higher; high school diploma or GED required.
• Minimum of 2 years of experience in a non‑profit setting or a social service‑related role.
• Experience working with Missoula County or similar Social Service agencies; familiar with the Missoula Coordinated Entry System.
• Ability to communicate, interact and work with vulnerable and marginalized populations.
• An understanding of and willingness to abide by The Salvation Army's mission and practices.
• Ability to understand and comply with The Salvation Army policies and procedures.
• Knowledge of community resources and ability to represent The Salvation Army throughout the community. Maintain client confidentiality.
• Must have a valid Montana State Driver's license and the ability to pass TSA MVR check and in‑house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check.
• Basic computer knowledge:
  Excel, Word, PowerPoint, and ability to navigate database applications and use new software programs with basic training.
• Detail‑oriented, self‑starter, and team player.

• Answer and/or respond to all telephone calls & emails.
• Interview, screen and make appointments for those seeking assistance.
• Prepare client files and records, making copies of all necessary identification and information regarding client circumstances. Maintain current and accurate computer files and statistical data.
• Keep an accurate record of funding received and disbursed, monitoring the financial status of all Social Service Programs. Complete monthly reports to DHQ and Accounting.
• Order and maintain food supplies, and plan and implement the preparation of food distribution.
• Potential for work‑related driving duties, using the company minivan vehicle.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Work with and network with Corps staff and other agencies outside The Salvation Army.
• Work independently (and in coordination with Division Headquarters) to develop funding sources and write effective grants for resources to support and expand various programs.
• Responsible for the proper recording, disbursing, and reporting of in‑kind donations.
• Provide support to clients participating in the job skills programs and areas they are assigned to: hygiene center and food service.
• Assist with qualified client families, who meet POH criteria, to receive related case‑management services. Assist with supporting caseworkers with the POH program and reporting.
• Assist with intake and client assessments such as URICA, Client Sufficiency Matrix and Herth Hope Index.
• Attend divisional trainings as required.
• All other duties as assigned.

• Provide basic intake to determine need and eligibility for individuals and families needing assistance or resources.…