Hotel Sales​/Marketing​/Support Expert

We are looking for an experienced Hotel Sales/Marketing/Support Expert who can fill this fun position called:
Hospitality Success Specialist.

Guide Time partners with hotels, lodges, campgrounds, RV resorts, glamping properties, and destination organizations to provide turnkey, branded outdoor experience programs. We curate vetted, bookable local experiences that are seamlessly integrated into each partner's website, helping guests create memorable outdoor experiences while generating ancillary revenue for our partners.

As our hospitality partnerships continue to grow, we're looking for someone who thrives on organization, attention to detail, relationship building, customer service, and helping businesses succeed.

Previous hotel sales/marketing or front desk experience is preferred but not required.

The Hospitality Success Specialist (aka Hotel Sales/Marketing/Support Expert) serves as the operational backbone of Guide Time's Hospitality team. This role owns the journey after a property/partner decides to work with Guide Time—from onboarding and launch through ongoing support and long-term success. In addition, this role supports the sales process through research, prospecting, CRM management, and preparation for customer meetings. The ideal candidate enjoys wearing multiple hats, communicating with people, solving problems, and creating systems that help a growing company scale.

• Coordinate the onboarding process from signed agreement through launch.
• Send contracts and subscription payment links.
• Schedule and lead onboarding and training calls.
• Build and configure branded experience pages.
• Coordinate launch tasks with internal teams.
• Track onboarding progress across multiple hospitality partners.
• Ensure every new partner launches successfully and on schedule.

• Serve as the primary point of contact for hospitality partners.
• Respond to questions via email, phone, and video.
• Help partners maximize adoption of their Guide Time program.
• Troubleshoot issues and coordinate internally when needed.
• Monitor guest bookings and ensure an exceptional guest experience.
• Proactively identify opportunities to improve partner satisfaction and engagement.

• Research prospective hotels, lodges, resorts, RV parks, campgrounds, glamping properties, and destination organizations.
• Gather background information on companies and decision makers before meetings.
• Curate lists of vetted local experience providers in prospective markets so potential partners can clearly see the types of experiences Guide Time can offer their guests.
• Prepare materials for demos and presentations.
• Maintain Salesforce records and sales activity.
• Assist with follow-up emails, scheduling, and administrative support.

Operational Excellence

• Keep onboarding projects organized and moving forward.
• Document and improve internal processes.
• Help create scalable systems for the Hospitality team.
• Collaborate closely with sales, operations, and leadership.

• Exceptional organization and attention to detail.
• Excellent written and verbal communication.
• Customer-first mindset.
• Ability to manage multiple projects simultaneously.
• Self-starter who enjoys working independently.
• Comfortable learning new software and technology.
• Positive, adaptable attitude.

Missoula or general area based so you can join us in the office

• Hospitality or lodging sales or customer service
• Customer Success or Account Management
• Project Coordination
• Sales Support
• SaaS or technology companies
• Salesforce CRM
• Google Workspace

Within your first several months, you'll independently onboard new hospitality partners, launch branded experience programs with minimal oversight, build trusted relationships with partners, keep onboarding timelines moving, provide outstanding support, and help the sales team stay organized and prepared.

This role is intentionally designed with room to grow. Depending on your strengths and interests, you could transition into a Hospitality Sales role, become the support lead for multiple salespeople, or grow into Customer Success or Hospitality Operations leadership.

This position is an onsite/in person position, Hybrid considered on a case by case basis.

We are located right here in Missoula and have a very approachable and relaxed work environment. The office is located in the sawmill…