Social Service Technician

Position Title

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child & Family Services, Regional Offices.

• Provide oral and written reports to the Child Protection Specialists regarding contacts with children and families in an effort to achieve positive outcomes;
• Schedule and coordinate appointments and meetings;
• Supervise and document parent/child interactions during visitations;
• Assist in meeting documentation requirements to assure compliance with statutory and policy requirements regarding safety, permanency, and well-being.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Basic knowledge of child development.
• Basic knowledge of parenting skills.
• Ability to develop respectful, constructive, and cooperative working relationships with others and engage families and children.
• Ability to be aware of others’ reactions and understand why they react as they do.
• Ability to communicate both orally and in writing.
• Ability to apply general rules to specific problems.
• Ability to maintain confidentiality.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.
• High school diploma or the equivalent.
• Two years of social services work experience, or other directly-related work experience, working with children and families in difficult and sometimes volatile situations.
• Other combinations of related education and work experience may be considered on a case‑by‑case basis.
• Experience working with tribal government entities and/or other organizations of native peoples is highly preferred.

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter – Please explain how has your education and/or work experience prepared you to be successful at this job?
• Resume
• References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment:
This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

$22.05 - $22.05 Hourly Telework Eligibility:
Telework Eligible (Full‑time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility:
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