Social Services Coordinator

Job Overview

Position Title: Social Services Coordinator

Department: Missoula Corps

Status: Full Time / Regular / Non-Exempt

Salary: $25.00 per hour

Supervisor: Corps Officers

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Administer a variety of Social Services programs to meet the physical, social, and spiritual needs of clients through direct client contact and the supervision of staff and volunteers.

• Handle all inquiries for assistance through The Salvation Army of Missoula Social Services.
• Oversee disbursement of financial and material assistance.
• Provide basic problem‑solving casework and client referrals.
• Create paperwork and maintain records of cases/clients.
• Work with other Social Service agencies to develop inter‑agency relationships within guidelines of The Salvation Army.
• Order, disburse, and maintain food inventories from agencies, businesses, and gifts in kind.
• Provide support to the hygiene center, food program, and employment program activity and volunteers/participants.

• Answer or respond to all telephone calls & emails.
• Interview, screen and make appointments for those seeking assistance.
• Prepare client files and records; keep accurate computer files and statistical data.
• Track funding received and disbursed; monitor financial status of all Social Service Programs.
• Complete monthly reports to DHQ and Accounting.
• Order and maintain food supplies; plan and implement food distribution.
• Drive company minivan for work‑related duties as needed.
• Assist with community and seasonal programmes, projects, and office tasks when requested by Corps Officers.
• Network with Corps staff and other agencies outside The Salvation Army.
• Develop funding sources and write grants to support and expand various programs.
• Record, disburse, and report in‑kind donations.
• Support clients in job‑skills programs and assigned areas (hygiene centre, food service).
• Assist qualified client families (POH criteria) with case‑management services.
• Administer intake and client assessments such as URICA, Client Sufficiency Matrix and Herth Hope Index.
• Attend divisional trainings as required.
• Perform all other duties as assigned.

• Provide basic intake to determine need and eligibility for assistance.
• Distribute direct material or financial assistance for food, clothing, shelter, household items, transportation, information, referrals and other needs.
• Manage long‑term client needs such as housing assistance, utility assistance, and food bank certification.
• Provide referral services for needs The Salvation Army cannot meet directly.

• College degree, AA or higher; high school diploma or GED required.
• Minimum of 2 years experience in a non‑profit setting or a social service‑related role.
• Experience working with Missoula County or similar Social Service agencies; familiar with the Missoula Coordinated Entry System.
• Ability to communicate, interact and work with vulnerable and marginalized populations.
• Understanding and willingness to abide by The Salvation Army's mission and practices.
• Ability to understand and comply with The Salvation Army policies and procedures.
• Knowledge of community resources and ability to represent The Salvation Army throughout the community; maintain client confidentiality.
• Must have a valid Montana State Driver's license and ability to pass TSA MVR check and in‑house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including ability to pass a TSA background check.
• Basic computer knowledge:
  Excel, Word, PowerPoint, and navigation of database applications and new software.
• Detail‑oriented, self‑starter, and team player.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach…