Case Manager

Mountain Home is seeking a Case Manager (CM) to enhance the outcomes, experiences, and overall value for the families we serve. The CM will provide comprehensive case management services to young mothers, adolescents, and children, connecting them to essential medical, social, educational, vocational, and recreational services. Additionally, the CM will serve as an advocate, supporting families in building their independence and increasing their self-sufficiency within the community.

This role is pivotal in ensuring that families receive the resources and support necessary to thrive.

The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has the ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has a bachelor’s degree in social work or human services or a related field.

Mountain Home is a Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Over the last 25 years, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time.

The Adult Case Manager is responsible for the following:

• Providing direct support to clients, including assistance with paperwork, goal planning, and skill-building.
• Maintaining accurate and timely client documentation, including dates, times, and progress notes for all meetings, in the electronic health record system.
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or clients’ homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients’ therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and training as required and meeting regularly with their supervisor
• Other appropriate and job-related tasks as assigned

• Bachelor’s degree in social work, psychology, rehabilitation counseling, education, vocational rehabilitation, or a similar field and/or related experience
• At least 2-3 years of experience in supported employment, vocational rehabilitation, mental health services, or related fields.
• Experience working with individuals with mental health conditions, disabilities, or other barriers to employment is strongly preferred.
• Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs is preferred.
• Certification in Supported Employment (CESP) or related credentials are a plus
• CPR/First Aid certification (or willingness to obtain it within a designated time frame) is preferred.
• Any state-specific licensure or certification (e.g.,…