Customer Service Representative OPTIMAL (68612

Customer Service Representative Optimal

Texas
- Optimal
- Missouri City, TX 77489

Position Type Full Time Job Shift On Site Travel Percentage None

Optimal provides highly automated supply chain services, along with result-driven capabilities targeted at reducing customers' operating and sales expenses. Optimal's business units support a "lower cost to serve" option for the healthcare industry. We provide distribution, contracting and logistics solutions for both domestic US and international markets. We deliver products, contracting services and sales support throughout the United States. Headquartered in Houston, Texas.

Optimal's mission is to reduce the cost of healthcare by providing efficient supply chain solutions.

The Customer Service Representative is primarily responsible for providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.

• Assist with answering phones and redirecting calls to appropriate departments.
• Handle Customer Calls requesting ETA of items already on order.
• Handle customer requests for Tracking and Confirmation Information.
• Handle Customer Inventory and Pricing Inquiries.
• Contact customers to notify of cancellation of backordered items that become No Source.
• Run Reports out of the Company's software program to review Open Order Status.
• Order Entry from customer's faxed purchase orders or via phone orders.
• Part Allocation.
• Fax Order Confirmations to customers.
• Releasing orders that have been placed on hold.
• Issue Return Authorizations to customers for damages or shipping errors.
• Investigate and resolve customer problems with deliveries.
• Develop and maintain customer relationships.

This position has no supervisory responsibilities.

Required Education

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school.
• Education can be substituted for Six months to one-year related experience and/or training.

Required Experience

• 1-3 years' experience or equivalent combination of education and experience.

Required Licenses and Certifications

• N/A.

Required Knowledge, Skills, and Abilities

• Basic working knowledge of MS Office Suite of Programs. Basic Typing Skills.
• Acceptable level of telephone and communication skills as demonstrated in interviews.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must have the ability to write routine reports and correspondence.
• Must be able to speak effectively with customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Have the ability to deal with problems involving several concrete variables in standardized situations.

Preferred Qualifications

• 4 years' experience preferred.

Financial Responsibilities

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Budget Responsibilities

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Languages

English
- Advanced

Spanish
- Preferred

Creole
- Preferred

Travel

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will…