Billing Collections Specialist

Job Description

Growing company is looking for a Billing and Collections Specialist to join the team.

• Billing
  • Prepare and issue accurate invoices to clients based on agreed terms
  • Ensure all billing transactions are recorded correctly and in a timely manner
  • Collaborate with other departments to ensure billing requests are submitted timely
  • Monitor and reconcile billing discrepancies and address any issues promptly
  • Review and obtain necessary approvals for all credit memos
  • Upload invoices and supporting documentation into customer portals when necessary
• Collections
  • Track outstanding accounts receivable to ensure timely collection of payments
  • Process deposits and apply payments to invoices in an accurate and timely manner
  • Analyze aging reports and develop strategies to address overdue accounts
  • Contact clients regarding overdue invoices and follow up on payment schedules
  • Resolve any disputes related to invoicing or payments in a timely manner
  • Maintain accurate records of collection activities and client interactions
• Reporting and Documentation
  • Generate and review regular reports on accounts receivable, billing status, and collection efforts
  • Prepare detailed documentation for internal and external audits
• Customer Service
  • Provide exceptional customer service by addressing client inquiries and resolving billing-related issues
  • Communicate effectively with clients to maintain positive relationships and ensure satisfaction
• Process Improvement
  • Identify opportunities to streamline billing and collections processes for increased efficiency
  • Implement best practices and standard operating procedures for billing and collections activities

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• Proven experience as a Billing and Collections Specialist or similar role
• Strong understanding of billing and collections processes, including relevant laws and regulations
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook)
• Excellent organizational skills and attention to detail
• Strong communication and negotiation skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

• Experience with Sage Intacct, Cashpro
• Knowledge of time and materials and contract billing practices
• Knowledge of invoice and payment portals including online invoice upload