Fund Accounting, Managing Director

• Own end-to-end delivery of all fund accounting services for the client, with full accountability for accurate, timely, complete, and controlled delivery of all agreed deliverables.
• Drive a service excellence culture across Fund Accounting and all supporting global operations teams, ensuring daily execution meets client expectations and agreed service standards.
• Take primary accountability for client outcomes, including service quality, client satisfaction, issue ownership, and timely resolution of escalations.
• Establish clear delivery standards, performance routines, and governance across teams, aligned with the global operating model and enabled by corporate technology wherever possible.
• Act as the senior escalation point for material service issues, high-severity incidents, client complaints, regulatory matters, and remediation activities impacting the client.
• Lead prioritisation and delivery of client change activity, including transitions, fund launches, operating model enhancements, and process improvement initiatives.
• Lead senior client engagement, including governance meetings, service reviews, escalation discussions, and executive updates, with clear ownership of follow-through and outcomes.
• Provide timely, relevant, and action-oriented reporting to corporate and regional governance committees to support effective oversight, challenge, and decision-making.
• Manage budgets and resourcing in line with client commitments and corporate objectives.
• Ensure optimal technical set up of fund accounting services and elections across funds.
• Ensure every team member has clear reporting lines, defined authority levels, documented responsibilities, measurable objectives, and the training required to execute with confidence and accountability.

• Primary degree, professional accounting qualification, or equivalent experience preferred.
• Deep fund accounting and investment services experience, ideally 10+ years, with strong knowledge of securities, investment strategies, market practices, and operating risk.
• Proven senior leadership experience with direct accountability for large, complex, and strategically important client relationships.
• Demonstrated ability to engage senior client stakeholders, lead difficult conversations, and drive resolution of high-impact service issues.
• Strong track record operating in regulated environments with accountability for risk management, control effectiveness, regulatory outcomes, and service resilience.
• Strong working knowledge of fund accounting products and processes, including fixed income, complex derivatives and exchange traded funds; expertise in adjacent investment services areas will also be considered.
• Comprehensive understanding of business administration and management disciplines, including strategic planning, operational execution, people leadership, regulatory obligations, financial management, and cost control.
• Demonstrated ability to make sound, timely decisions in high- pressure, high-impact environments involving clients, regulators, senior stakeholders, and complex operational issues.
• Proven ability to build accountability, improve controls, strengthen operating discipline, and deliver measurable service improvements in a complex global delivery environment.

Demonstrates extensive expertise in fund accounting and investment services, with a strong focus on client relationship management, regulatory compliance, and operational excellence. Proven ability to lead teams, drive service improvements, and manage complex client engagements effectively.

• Fund Accounting Expertise
• Client Relationship Management
• Regulatory Compliance
• Senior Leadership Experience
• Operational Risk Management

• Fund Accounting
• Investment Services
• Securities Knowledge
• Fixed Income
• Complex Derivatives
• Exchange Traded Funds
• Financial Management
• Cost Control
• Operational Execution
• Strategic Planning

• Client Engagement
• Issue Resolution
• Decision-Making
• Leadership
• Communication

• Professional Accounting Qualification

• Service Excellence
• Governance
• Performance Standards
• Service Resilience
• Operational Discipline