Cash Applications Lead

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Cash Applications Lead to join our Accounts Receivable and Collections team to apply customer payments to customer orders in a customer‑facing, high volume, fast‑paced environment. Critical skills include familiarity with accounts receivable processes, troubleshooting skills, strong Microsoft Excel skills, and the ability to interface effectively with operations and customer service departments. You’ll report to the Accounts Receivable Manager and work onsite from our Santa Ana, CA office.

Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.

• Apply customer payments to their accounts accurately and in a timely fashion.
• Prepare daily bank deposits by using a scanner and then posting to the appropriate customer order.
• Process customer credit card payments in accordance with company policy.
• Reconcile payments to ensure proper application.
• Maintain files, including scanning documents to electronic files.
• Troubleshoot problem orders and accounting holds.
• Create, maintain/track, and close show order projects.
• Resolve customer short payments by contacting the customer via email and phone.
• Answer and respond to customer incoming phone calls and emails in a timely manner.
• Work with new and changing company processes.
• Occasional travel required.

• Detail‑oriented with the ability to multitask.
• Organized and solution‑oriented, with excellent time management skills.
• A proven team player with strong communication and interpersonal skills.
• Intermediate to advanced computer skills, including Salesforce, MS Excel, Google Workspace (Docs, Sheets, and Gmail interface), and ERP systems.
• Netsuite and Salesforce is a plus.
• Positive attitude.
• 2-5 years of cash application, accounts receivable or related experience in a fast paced, high‑volume environment.
• Accounting Certificate or Associate Degree preferred.
• Bilingual in English/Spanish is a plus.

Hourly Range:
The hourly range for this position is $27-$30. Actual compensation in this range will be based on a variety of non‑discriminatory factors, including location, job level, prior experience, and skill set.

• Health Insurance:
  All full‑time employees are eligible to enroll in Medical, Dental, and Vision.
• A…