Access Services Evening Operations Coordinator

Access Services Evening Operations Coordinator

The Library. Job #548788.

Location:

Humboldt. Work type:
Staff. Categories:
Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Part Time, Library, On-site (work in-person at business location).

Position Description

(Job #548788) Library Services Specialist II, Access Services Evening Operations Coordinator (part-time) | Salary Range: $1,659/month (Step
1) - $2,416/month (Step 20). Anticipated part-time Hiring Salary: $1,659/month (Step
1). This is a part-time (anticipated 20 hours/week), benefited, non-exempt, 10/12 pay plan (work 10 months of the year with pay and benefits over 12 months) permanent position, with a one-year probationary period in the Library. The anticipated months off are mid-June to mid-August. This position comes with a comprehensive benefits package including vacation, medical, dental, vision, life insurance, pre-tax accounts, tuition waiver, PERS, and 15 paid holidays per year.

Additional benefits information: (Use the "Apply for this Job" box below)..

Position Summary:

The Access Services Evening Operations Coordinator provides coordination of library operations and services to students and faculty during evening hours (until closing) and on Sundays. This position coordinates Student Assistant activities, the Front Desk/Checkout Desk, and library services.

Key Responsibilities:

Student Coordination – 60%

• Assists the Access Services Coordinator & Student Lead with hiring, training, scheduling, directing, and coordination of payroll for student assistants in Access Services, including assigning, monitoring, and managing student assistant special projects.
• Assists the Access Services & Student Lead with Access Services unit workflow and daily Checkout Desk schedule with Library staff and student assistants.
• Assists the Library Access Services & Student Lead with the student assistant training program, including maintaining customer service handbook and guidelines.

Access Services Functions – 35%

• Works collaboratively with Access Services and Library personnel to provide effective library services.
• Supports other Access Services functions, including library event coordination, marketing, and planning; collection maintenance operations, including shifting, shelf-reading, inventory, labeling, and signage projects; technical support and training for digital media equipment at the Checkout Desk; collaborative development of policy, procedures, and workflows; end-of-year statistical reports for Access Services; and enforcement of library policies and procedures.
• Provides outstanding customer service to all patrons, including answering questions at the front desk during business hours, , basic information services utilizing the Cal Poly Humboldt Library Catalog, One Search, databases, library guides, and library collections. Uses Alma to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, searches, and patron record updates. Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices.
  
  Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations.
• Closes the Library Sunday through Thursday when classes are in session. During academic breaks, work schedule may change to Monday - Friday with earlier closing hours. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

Other Duties as Assigned – 5%

Knowledge, Skills, and Abilities Associated with this Position Include:

As listed in Classification Standards:

• Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library;
• Ability to communicate clearly and effectively with a diverse patron population and colleagues

As related to the major responsibilities for this position:

• Ability to effectively provide lead work direction and…