Onsite Resident Services Administrator; Fairbanks Ranch

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better…never staying the same. At Real Manage, we are always getting better.
• Join Real Manage Elevated Onsite fast‑growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master‑planned communities.

Real Manage has earned the prestigious Certified™ recognition from Great Place to Work
®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

The Onsite Resident Services Administrator greets and provides excellent customer service to all residents and their guests that visit the clubhouse, provides operational support to the management team, and executes all lifestyle event functions for the community.

• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members, as needed.
• Field all resident phone calls and provide information to answer resident questions, or direct to the appropriate department.
• Manage all incoming email messages in Cira Net and provide responses or assignments to the appropriate department within 24 hours of receipt.
• Welcome new residents and review the welcome packet with them, including community rules, access control, policies & procedures, environmental control, and property improvement procedures, board meeting schedule, and community events.
• Coordinate clubhouse and common area resident rentals, ensuring satisfaction for the resident’s rental, calendar coordination to ensure no conflicts, and adequate time for post‑event inspection for damage, cleaning, etc.
• Manage association events and common area reservation rental calendars to ensure scheduling conflicts between rental events, board meetings, post‑event inspections, cleaning, and maintenance.
• Plan, coordinate, promote, and implement community‑wide, large‑scale quarterly events.
• Act as the association’s social committee liaison and solicit input and involvement from residents by attending committee meetings.
• Secure all entertainment, food, decorations, and items necessary to execute the event.
• Document event costs, details, layout, and planning details on association‑owned tracking software to ensure trackability for the event execution over time.
• Photograph community events and resident participation at each event.
• Track event attendance and feedback over time to gauge resident engagement and assess lifestyle program success.
• Manage all association communication channels, including, but not limited to, e‑newsletter platform, paper newsletter publications, local news outlets, Ranch Santa Fe Lifestyle magazine publications, and the association’s public‑facing website.
• Complete clerical/administrative tasks as directed by the General Manager.