Client Service Representative - Cancellation Specialist

Job Description

As part of Wise F&I's Contract Administration department, the three person CSR-Cancellations team is responsible for processing all inbound contract cancellation requests. Working at a sit/stand desk with dual monitors, using our contract administration system and Outlook, this involves processing requests that come in via fax, email or phone call. Additional secondary responsibilities including contract data entry and scanning, will be added as your learning and knowledge increase over time.

This position often serves as an advancement springboard to higher level roles within the company that include increased responsibilities and compensation.

The ideal candidate is a team player, possesses strong typing skills and is a recent college graduate; or, someone with a few years of administrative experience working in an automotive dealership or the insurance industry.

• Receiving and Processing Correspondence - both hard copy and electronic
• Data-Entry (tab key) of Contracts
• Scanning and Indexing of Contract Forms
• Processing Contract Cancellations
• General Administrative Duties

• Minimum 2+ years of college with Associate's Degree
• Minimum 3+ years of administrative experience
• 40+ words/minute typing skills
• Microsoft Office familiarity including Access and Outlook
• Proactive (can-do) attitude
• Aptitude and Desire for Learning
• Self-motivated & Goal Oriented
• Team-based focus
• Commitment to Excellence
• The following are a plus but not required:
• Bachelors Degree (4+ yrs of college) preferred
• Industry / Technical Certifications
• Bilingual skills - Fluent in Spanish

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspace
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 6 months)
• Paid Sick Days (after 6 months)
• 401K Retirement Plan (100% company match up to 4% of income)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental and Vision

Wise F&I delivers industry-leading administration services for automotive-related, voluntary protection products including GAP, VSC (Extended Warranty), Appearance, Tire & Wheel, Key Replacement and Theft-deterrent protection programs that are sold by automotive dealers or lenders to their customers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the automotive F&I space, our B2B client partners include seasoned independent Agents, regional and national Lenders, OEMs and Dealers.

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity employer.