Service Coordinator

Job Details

Location:

Duenweg, MO 64841

Position Type:
Full Time

Travel Percentage:
None

Job Category:
Admin - Clerical

We are currently seeking an exceptionally organized, self-motivated candidate to take the role of Service Coordinator in our local dealership.

• Establish professional relationships to create a world class customer service experience with every customer.
• Accurately prepares and closes work orders for service crew and ensures their timely processing.
• Schedules service call and dispatches service crew.
• Keeps records of service calls and work orders.
• Effectively uses EBS software for optimal performance and cost/time management.
• Review for accuracy and mail all customer and vendor invoices.
• Routing customer telephone calls.
• Organize and maintain work order & customer file system, and files correspondence and other records.
• Coordinate with Sales and Rental Departments.
• Prepare proposals/quotes for customers.
• Assist managers in coordinating schedule and makes appointments.
• Arrange and coordinate all travel arrangements.
• Conduct research, compile and prepare reports for branch management.

• Great problem solving and strategic thinking abilities, adaptability, initiative, innovation, dependability, interpersonal skills, orientation to customer service, willingness to provide organizational support, and display close attention to detail.
• Good oral and written communication skills.
• Above average MS Office skills.
• Ability to quickly learn new software.
• An individual should demonstrate analytical and technical skills.
• Strong project and change management skills, along with an orientation to teamwork, keen business acumen, and good cost consciousness are all required traits.
• Handle multiple projects simultaneously.
• Must have the ability to prioritize and organize assignments.

• Minimum of 2 years in a customer service environment.
• Prefer 2+ years in an office environment.
• Computer literate with faster than average data entry and typing abilities.
• Must have a positive and upbeat attitude.

• Competitive compensation package
• Great positive work environment
• Accessible and open-minded leadership